NEWS: OpenAI and ServiceNow Partner to Bring AI Agents Into Enterprise Software Development
ServiceNow has expanded its strategic collaboration with OpenAI, integrating frontier models into its AI Platform to drive agentic automation across enterprise environments. The partnership centers on deploying AI that not only generates content but takes end-to-end action—connecting reasoning directly to execution.
Key innovations include native voice capabilities and computer-use models that extend automation to legacy systems without APIs. These enhancements allow real-time speech-to-speech interaction and interface navigation, targeting long-standing gaps in email, chat, and mainframe workflows.
By positioning OpenAI as a preferred intelligence layer—while maintaining nominal model choice—ServiceNow signals a pragmatic shift toward governed, outcome-driven AI. The three-year agreement includes a revenue commitment tied to customer adoption, aligning incentives with real usage.
“ServiceNow is building the future of AI experiences,” said Amit Zavery, President and COO, “deploying AI that takes end-to-end action in complex enterprise environments.”
This move reflects a broader industry trend: automation is evolving from assistive outputs to full-stack execution, especially in voice-driven channels where complexity and latency are highest. As agentic AI becomes embedded in core workflows, ServiceNow’s platform aims to redefine enterprise productivity—bridging legacy systems and modern interfaces with intelligent, action-oriented automation.
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